Last updated: August 13, 2026
This policy explains how returns, exchanges, and refunds work for orders placed with Struxa. If anything here doesn't answer your question, contact us and we'll help directly.
Standard, in-stock items may be returned within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Once we receive and inspect the returned item, we'll notify you of the approval status of your refund.
Many Struxa products — including pergolas, LED displays, switchable smart glass, and other custom-configured pieces — are built specifically for you, to the exact size, color, and configuration you choose at checkout. Because each one is manufactured to order and can't be resold to another customer, we're unable to accept returns or exchanges for a change of mind, an incorrect selection, or any reason other than damage or a manufacturing defect.
Please choose carefully.
Before you order, double-check your size, color, and configuration — our team is always happy to answer questions or walk you through your options first. Once a custom order is placed, we're unable to make changes or accept a return simply because the specifications no longer suit your space.
Items that arrive damaged or with a manufacturing defect are still covered — see Damaged or Defective Items below.
Email sales@struxa.construction or use our Contact Us page with your order number and reason for the return. We'll confirm eligibility and provide return instructions before you ship anything back.
If an item arrives damaged or defective — including custom and made-to-order pieces — contact us within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement, repair, or refund at no cost to you.
Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Shipping charges are non-refundable unless the return is the result of our error.
Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returns lost in transit.
Reach our team any time via the Contact Us page or by emailing sales@struxa.construction.